We want to make sure that you and all other guests are provided with a quality experience which is both timely and professional. To ensure reliable and consistent services for all of our guests, please be aware of the following booking and appointment policies.
MAKE AN APPOINTMENT
It’s easy to make an appointment – We accept calls (908) 375-8478 and texts (732)705-1443 during normal business hours. We are in the practice of confirming appointments by Email and by calling 24 hours prior. Please let us know if your email or phone numbers have changed. For all first time guests, we require a credit card to reserve your appointment.
FORMS OF PAYMENT
We accept cash, checks, Visa, MasterCard, and Amex.
24 HOUR POLICY FOR CANCELLATIONS OR CHANGES:
If any changes need to be made to your appointment, please notify us at least 24 hours in advance in order to avoid charges. This allows us enough time to offer that time slot to another guest and notify our technicians of their new schedule so that they can plan their day accordingly. Missed appointments (NO SHOWS) will be charged in full to the credit card with which they were held; appointments canceled or changed within the 24-hour window are considered LATE CANCELLATIONS, and you will be charged 100% of the service. If we are unable to provide your service due to non-compliance of our appointment policies, it will count as a late cancellation and you will be charged accordingly.
Although we sympathize with illness and family emergencies, we cannot be responsible for any last minute cancellations or no shows. Unfortunately, exceptions to this policy are not permitted.
Please Arrive Early:
Every appointment has an allotted time period reserved especially for that guest, and we want you to get the most out of your appointment time. If it is your first visit, please arrive at least 5 to 10 minutes before your appointment start time in order to complete all necessary paperwork without cutting into your session time. For all returning guests, please arrive at least 5 minutes before your appointment time to check in, get situated, and be ready to go for your full allotted session time.
If you arrive late, we can accommodate you, but your appointment will end at your scheduled time and you will be expected to pay the full service fee. If you arrive more than 15 minutes after your appointment time, your appointment will be canceled and you will be charged 100% of the service fee, per our late cancellation policy. Out of respect for other guests, we cannot cut into another guest’s appointment time to make up for your lost appointment minutes if you are late.
$10 Makeup Removal Charge:
Please arrive without any eye makeup and do not curl your lashes on the day of your appointment. If at all possible, avoid applying mascara on the day of your appointment. If you do have mascara on, make sure to wash it off thoroughly before your appointment time, and do not use an oil-based makeup remover, as leftover oil residue may result in premature shedding due to a weaker bond between the extensions and your natural lashes. Do not use waterproof mascara or eyeliner. There is a $10 fee if our technician has to remove eye makeup, and it may cut into your session time.
If at any time you have less than 10 extensions per eye, the purchase of a full set will be required.
If it has been more than 5 weeks since your last appointment, the purchase of a full set will be required regardless of how many lash extensions you have remaining—lash extensions need professional grooming by a qualified technician at least once per month in order to be in maintained in proper condition so that a relash can be applied successfully.
We cannot guarantee the work of other salons; if you already have eyelash extensions from another salon, there may be additional fees if the lash extensions were not applied correctly and need to be removed. The lash extension removal fee is $60.00
EyeBrow Tinting Services:
Please arrive without any brow makeup or creams on or near the brow area. If you do have brow makeup, make sure to wash it off thoroughly before your appointment time, and do not use an oil-based makeup remover.